The reimbursements are up to my expectations and so far I haven't had any problems with reimbursements other than the delays. The insurer is supposed to reimburse within 1 month maximum and each time it reimburses in 2 months, which is a bit long when you advance large sums.
The reimbursements are up to my expectations and for the moment I haven't had any problem with reimbursements except for the delays. The insurer is supposed to reimburse within 1 month maximum and each time it reimburses in 2 months, it's a bit long when you advance big sums.
I did not have to contact the assistance directly. All you have to do is take a picture of the care sheet and send it to the CFE, the rest is automatic.
Simple, readable, insurance that matches the documentation without any bad surprises. Premium increase based on age only, we recommend!
Pretty satisfied overall. I had an emergency surgery to approve and Humanis responded very quickly. It was perfect. For standard expenses, reimbursements can sometimes take a while. The customer service varies depending on the person answering. From correct to fair. Conversely, my communications with International Health (phone or written) have always been excellent. In particular, Patricia Nonny, who has been handling my requests since the beginning. A true model of reactivity, efficiency and friendliness. A real pleasure!!!
The service works quite well -- except, of course, that you still have to send a letter to the CFE office before they will reimburse your share, before sending the file back to 'Humanis'.the whole thing can easily take more than a monthI also had the unpleasant surprise of seeing my 'fee' go from 572/quarter to 633 for the second year, and this without any prior notice! that's 10% more in one go... This is usual...?
I had to call Hassen to solve a problem at the beginning of the contract because nobody at asfe wanted to discuss. I have just filed a complaint because they do not intend to reimburse the cost of ultrasound for my son because I did not ask for a prior agreement. Ultrasound of the kidneys to be made urgently following a urinary infection and I underline that my son was 7 months old and 41 of fever. So no I was not going to wait 10 days to get a prior agreement...
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