Reviews about Assur Travel

Professional and responsive

My membership is recent to allow me to make judgments.but as for the follow-upProfessional, responsive to the slightest questions

In addition CFE

I did not call my insurance for the past months but I think I have a good insurance

How to do everything to never pay anything back!

The insurer responds very quickly by email, processes the claims quickly, and the procedures can be done by email which is very convenient. Positive points concerning the customer service. However, I am less satisfied with the quality of the care insurance. My contract is entitled to the 1st Euro, which is a commercial lie. First of all, there is a deductible of 300 Euros before you can be reimbursed (the contract should therefore be called at the first 300 Euros, not the first Euro), and in the reimbursement of consultation costs it only reimburses 90%, making it even longer to reach the 300 Euros. When I wanted to register my pregnant wife on my insurance, the waiting period is 10 months (gestation time of a human being is 9 months, I think!), so the insurer is clearly not interesting. In short, the quality of service is very good to try to hide the fact that the insurer will anyway do everything to not reimburse anything.

Mobile application

The mobile application is old and not very functional. Impossible to use it without a reminder by e-mail. The shipments on the application are not processed. No way to see the progress of our request on the application. The indigo expat application is perfect but the assur Travel application is totally useless.

reimbursements

The reimbursements for standard consultations have always gone well. However, when I dislocated my shoulder in October 2020, it took several email exchanges to be reimbursed for the emergency room procedure.

Professional, attentive, good advice

So far everything has gone well, the insurer has guided me well when choosing the right formula. Very professional and good knowledge of the field. Answers to all questions. I recommend!

Satisfied

An insurer who listens to my needs, and a search for the best prices corresponding to my expectations. Easy and fast reimbursement. No problem for several years.

I would like to thank Mr. Raphaël REITER for his very professional services.

Hassen was able to identify my needs and accompanied me perfectly in all the steps. I will not fail to recommend you or to call upon your services again.

Good insurance 2 years ago but the efficiency has decreased

The covers given by the insurer are respected. An application exists to make the claims. This makes the process easier. However, the application could be improved in terms of speed, tracking of ongoing claims and reliability. 2 years ago claims were processed in a few days. Now it can take a few weeks and I even have to restart my applications by myself in order to make sure of the refund.

way of communicating

sometimes you don't know how to reach someone more efficiently...by email, by whatsap...?

Insured with GAN

Insured for 2 years, I am very satisfied with my insurance and my broker Jihan who is very reactive.no problem to declare so far.

CFE + GAN by Assur Travel

International Santé (Jihane IDOUAHMANE) has been listening to my needs from the beginning and has advised me very well. Franco-Swiss, I started in Morocco with Assur Travel (GAN at the 1st Euro then CFE+GAN with the Comfort formula, all managed by GAPIgestion). I am currently in Portugal with the same formula and the transfer was done without any problem. GAPIgestion is also very reactive and has always answered my questions and the reimbursements are done in less than 1 week. After 2 years I am fully satisfied with the services of CFE+GAN and the follow-up of the International Santé team (Jihane and Melanie).

Good, but can do better

Application a little bit useless, which could be much more ergonomic and could allow to really make a follow-up of the requests and refunds (today, is only used to take a picture and send the image by email...having to send the email directly)

A few things could make a big step for the 5*.

I am globally satisfied with the contract, however: -the premium surcharge is quite easy with this insurer -I have to scan all the documents and make the requests to the CFE while many other insurers have a "direct billing" system in almost all hospitals and nursing homes.

Many receipts

I am insured with GAPI at the 1st euro, it is difficult to give an opinion because I have only used their service once, I was reimbursed in full but after having provided numerous supporting documents, but I had just become insured so it was perhaps part of their procedure for controlling new members.

Mixed opinion

Combo CFE + Gapi not the most satisfactory because: ->Random reimbursement time. ->Communication with CFE is complicated (by post!) which slows down the procedures when requesting a prior agreement for example. ->No direct billing possible in Shanghai->Despite a subscription to the best option, Gapi is fussy about the coverage, necessary to discuss In short, we want to change health insurance.

Transparency and app

I just have questions about tracking my reimbursements. I would like to have a summary of what I have submitted and what is approved. The application for submitting care sheets is not well-designed. Sometimes you get an acknowledgement per piece, sometimes you don't...not clear enough.

An insurance that meets the needs with a very efficient and friendly team of intermediaries.

Jordan

Very good relationship with my insurer: speed and efficiency

Gapi Experience - Assur travel

I have been under contract for almost 2 yearsVery good reactivity for reimbursementsEfficiency to solve any problem that could arise both remotely and with the CFEI highly recommend the advice (when subscribing to the contract) and the services offeredWhat's more, the professionalism of the various correspondents should be highlighted

Good

Fast refund as soon as the invoices are approved.

Very good service

Very good service. Fast and reliable reimbursements.

Very pleased with the service

International Health's assistance in helping me choose the right policy was invaluable.

Excellence

FastEffectiveProfessional

Quick contact and reimbursement.

Intuitive system, easy to fill out, simple to send via the application or even by email. The insurance company is very reactive when it comes to contacts and reimbursements, I am very happy and I highly recommend it.

No worries .... so perfect for an insurance !

Not having an important file my case is easy. Nevertheless I am extremely satisfied with the follow-up and the precise answers given to each of my (few) requests.

Excellent! on 28/02/2019

Great satisfaction on 07/11/2018

A useful help on 27/03/2018

Nothing special to say.

Optimum advice on 25/04/2017

Quality-price ratio one of the best on the market

Long term travel insurance on 08/11/2016

Everything was satisfactory

Nothing to say on 27/06/2016

Contract in my budget, with the required covers, no worries to declare.

Very good service the 10/06/2016

The rates are affordable and there is a wide choice of insurance.

Competent and efficient on 19/05/2016

Efficient management of the enrollment file. I hope the same will be true for the benefits when they are implemented.

Efficient on 03/05/2016

Excellent reactivity. Very good advice. on 05/04/2016

Simplified membership due to the possibility of sending the application by e-mail. The response to the application is very fast: on Monday for a file sent on Saturday. As for the management, too early to say.

Excellent advice and services on 04/04/2016

Gapi Gestion: interesting guarantees and services. Website to be improved, not intuitive enough.

Insurance sant? expatri? - singapore (sg) by Marine B on 17/03/2016

big mistake on the price on 04/01/16 - resolved on 15/01/16

Health insurance on 09/11/2015

I had to call Hassen to solve a problem at the beginning of the contract because nobody at asfe wanted to discuss. I have just filed a complaint because they do not intend to reimburse the cost of ultrasound for my son because I did not ask for a prior agreement. Ultrasound of the kidneys to be made urgently following a urinary infection and I underline that my son was 7 months old and 41 of fever. So no I was not going to wait 10 days to get a prior agreement...

burundi (bi) by exbu on 29/06/2015

The online payment system does not workNo response to emailsFatiguing

A complete and detailed offer on 24/06/2015

Hassen, a conscientious advisor on 29/04/2015

Thank you for the efficiency on 29/12/2014

Very easy to join and documents immediately available. Very competitive rates and complete brochure.

Thank you! on 17/11/2014

Health insurance

Good

A good service that allows to save money the 18/08/2014

Good reaction following a good tropical fever as we like them here.