April is the height of disorganization, slowness and lack of service. Reimbursements are sometimes handled more than a month late, the Easy Claim platform is a disaster, you can't add documents in PDF, you can't see which elements are missing from a file, some reimbursements are marked as done when they are not... And to all this, customer service does not respond. April asks for tax invoices for the smallest spent even in pharmacy while all other insurances are satisfied with the payment ticket... As for the customer service by e-mail, they do not answer. On the phone, they say they take note of my calls, but nothing happens. I have to go through my broker to get things done. This is simply unacceptable.
In 6 months I only used it twice, once for a consultation and a pcr test (which fortunately came out negative) and another time for the dentist. In the first case, the number of receipts requested by the insurance company seemed excessive for a reimbursement of 70 Euros (I was finally reimbursed). In the second case, the dentist is not reimbursed by the insurance company... so I only got the reimbursement from CFE (minimal). I still give 4 stars because I hope to be well covered in case of something serious...
I am very happy with the association The French Assurance + CFE which allows me to be very well covered.
Listening to my requests and always present to answer the slightest question. I am very satisfied
I haven't finished yet but I've answered the emails and explanations. I'll see when I'm back in France if my expenses are well reimbursed or not.
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